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HELP DESK SOFTWARE FOR CREATING DECISION TREES
Answer Path is powerful, easy-to-use help desk software for creating decision trees.
You can create fully automated customer service software tools for your agents, to ensure that your customers always receive the correct response.
Answer Path also speeds up agent training by guiding customer interactions step-by-step, using your own workflow decision trees.
This powerful help desk software has a simple drag and drop interface which is quick and easy to learn.
We also provide training videos and an easy to follow product guide to get you quickly up to speed creating your own decision trees.
Answer Path – driving call center productivity
“Answer Path has saved the company hundreds of thousands of Rands by not having to send technical resources out unnecessarily. It has improved on our service delivery to our customers” Theunis Kotze, GM Customer Service, ADT South Africa
“We’ve saved thousands of training dollars since we started using Answer Path” Jim Smith, Nexen
“Our call center stats are much improved since we started creating our own decision trees”
Ian Johnston, Pitney Bowes