Answer Path

INTERACTIVE DECISION TREE SOFTWARE.

EFFECTIVELY MANAGE CUSTOMER SUPPORT – BOTH ONLINE AND IN CALL CENTERS.

 

Improve your customer service.  Enable users to reach consistent answers to common queries by creating custom decision trees through our guided decision tree software.

Create Interactive step-by-step guides for:

  • Troubleshooting queries
  • ‘How-to’ guides
  • Call center scripts
  • Customer self-service online

Download a Free Trial today and see how Answer Path can transform your customer service.


ANSWER PATH CUSTOMER TESTIMONIALS

“Answer Path has saved the company hundreds of thousands of Rands by not having to send technical resources out unnecessarily. It has improved on our service delivery to our customers”    

Security Services Industry.  Theunis Kotze, GM Customer Service, ADT South Africa

“We’ve saved thousands of training dollars since we started using Answer Path”    

Oil & Gas Industry.  Jim Smith, Nexen

“Our call center stats are much improved since we started creating our own decision trees”    

Software Industry.  Ian Johnston, Pitney Bowes


CREATE YOUR OWN INTERACTIVE DECISION TREE

By using canned responses, you can create user friendly interactive decision trees.

Answer Path has a simple drag and drop interface which allows anyone to create and publish decision tree tools on your website or intranet, quickly and easily.

Creating a Script


PUBLISH ANYWHERE

Guide your customers or teams to the right answers to any question.  Answer Path decision trees can be exported and imbedded into your website as an online Q&A tool.

Check out a sample Decision Tree:

Click to demo

Case Study

Read how Answer Path has helped the New Zealand Transport Agency simplify training and ensure customers receive accurate and consistent information

Read More…


FEATURES & BENEFITS

Click Here to download an Answer Path brochure

ANSWER PATH – GIVE THE RIGHT ANSWER

Download Trial