Create Your Own Decision Trees
- Answer Path allows you to create fully automated decision trees, ensuring your users can easily find the right information.
- Easy on-screen prompts effortlessly direct users to the answer they are searching for.
Reduce Error Rates
- Mistakes cost money. But having users follow Answer Path’s interactive decision trees will significantly reduce the number of errors made.
- Your team will be confident in knowing that they will access the correct answer every time.
Faster Agent Training
- Answer Path speeds up training by guiding interactions step-by-step. As a result, permanent and temporary staff will experience greater productivity.
Help Customers to Help Themselves
- Wizards created in Answer Path are exported in HTML format, so you can put them on any web page.
- From simple problems to more complex questions, the wizards are fully customisable using CSS so they’ll integrate perfectly with your website.
Capture Customer Data
- With Answer Path decision trees, customer data can be captured from text entries, drop-down lists, check boxes and radio buttons.
- Customer data can be sent to your business systems for processing and analysis.
- With Answer Path’s simple drag and drop interface, creating your own help desk software decision trees is easy. You’ll quickly be up and running producing invaluable tools for your business.